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What Is 8x8 Used For: Features, Reviews & Alternatives

Integrated cloud communications platform (voice, video).

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Editorially updated Oct 5, 2025

8x8

8x8.com

The overview

What 8x8 is for

8x8 provides a unified cloud communications platform that integrates voice calling and video conferencing tailored for team communication environments. It supports real-time interaction across distributed teams, enabling clear audio and video connections alongside essential administrative controls for managing user access and call routing. Positioned within the team communication niche, 8x8 focuses on delivering reliable, scalable communication tools that facilitate direct and group conversations without requiring separate applications for voice and video. When evaluating 8x8 for team communication needs, consider its operational clarity in managing call flows and user permissions, which helps maintain defined communication boundaries within teams. Its administrative interface supports straightforward provisioning and monitoring, making it suitable for organizations that require consistent, repeatable communication setups. Procurement decisions should weigh its integration capabilities with existing IT infrastructure and the platform’s ability to sustain ongoing team interactions without frequent disruptions or complex reconfigurations.

Key features

1Core Capabilities

Multi-channel communication including voice calls and video conferencing
Centralized admin console for user and device management
Call routing and queuing tailored for team structures
Presence indicators reflecting real-time user availability
Secure encryption protocols for all communication sessions

Who it helps

Useful ways to use 8x8

Unified Voice and Video for Customer Support

Manage inbound and outbound customer interactions with integrated voice and video channels, enabling real-time issue resolution and reducing call handling times.

Virtual Sales Meetings and Collaboration

Conduct high-quality video calls and voice conferences to engage prospects and coordinate sales strategies without geographic constraints.

Centralized Communication Management

Oversee user provisioning, call routing, and system monitoring from a single admin console designed for cloud-based communication platforms.

Streamlined Interview and Onboarding Sessions

Schedule and conduct remote interviews and onboarding meetings using integrated video and voice tools tailored for team communication needs.

A practical path

How to use 8x8

Access the 8x8 Platform

Navigate to 8x8.com and sign in with your business credentials or create a new account tailored to your organization's communication needs.

External signals

Reviews & reputation

AI aggregated

4.1/ 5

Aggregated review score

This pass shows 8x8 fitting strongest workflows where workflow completion quality is measurable and maintenance overhead and process drift controls are documented.

G2 LarryLudwig Product Review SmartCustomer Trustpilot

Quick answers

Frequently asked questions

1How is 8x8 priced for small to mid-sized teams?⌄

Pricing typically depends on the number of users and selected feature bundles. Volume discounts or annual commitments may apply. Prospective buyers should verify current rates directly with 8x8 as pricing structures can vary by region and contract terms.

2What administrative controls does 8x8 provide for managing user permissions?⌄

8x8 offers role-based access settings allowing administrators to assign different permission levels for voice, video, and messaging features. The granularity of these controls may depend on the subscription tier and specific modules purchased.

3How does 8x8 handle data privacy and compliance?⌄

8x8 generally adheres to industry-standard security protocols and may comply with regulations such as GDPR and HIPAA depending on the service configuration. Organizations with strict compliance needs should confirm specific certifications and data residency options with 8x8.

4Is 8x8 compatible with existing telephony and video hardware?⌄

8x8 supports integration with a range of SIP-compatible phones and standard video conferencing equipment. Compatibility can vary based on device models and firmware versions, so testing in the target environment is recommended before full deployment.

5What support options are available for 8x8 users?⌄

Support levels often depend on the subscription plan and may include online resources, chat, phone support, and dedicated account management. Response times and availability can vary, so organizations should clarify support SLAs prior to purchase.

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