Question 1

What are the typical latency or call quality issues I might encounter with a cloud-based VoIP system like Aircall, and how are they mitigated?

Accepted Answer

As a cloud-based solution, call quality is highly dependent on your internet connection's stability and bandwidth. Common issues include choppy audio or dropped calls if your network is congested or has high packet loss. Aircall mitigates this by recommending minimum bandwidth per agent, supporting various codecs, and leveraging a global network of data centers. We advise using wired connections over Wi-Fi and prioritizing VoIP traffic on your network for optimal performance.

Question 2

Can Aircall integrate with our existing CRM or helpdesk system, and what's involved in the setup process?

Accepted Answer

Yes, Aircall offers native integrations with popular CRMs like Salesforce, HubSpot, and Zendesk, as well as many others via its App Marketplace. Setup typically involves navigating to the 'Integrations' section in your Aircall web dashboard, selecting your desired platform, and following the on-screen authentication steps to connect the accounts. This usually grants Aircall permission to log calls, create contacts, and display caller information directly within your CRM.

Question 3

How does Aircall handle international calling and what are the associated costs?

Accepted Answer

Aircall supports international calling to most countries, allowing you to provision local numbers in various regions and make outbound calls globally. Costs for international calls are typically pay-as-you-go, billed per minute, and vary by destination country. You can view detailed international calling rates directly within your Aircall account settings or on their pricing page. Inbound calls to your Aircall numbers are generally included in your subscription, though some toll-free numbers may have specific inbou

Question 4

What kind of reporting and analytics are available for supervisors to monitor team performance?

Accepted Answer

Supervisors gain access to a comprehensive analytics dashboard directly in the web application. This includes real-time metrics like agent availability, call queue status, and live calls. Historical reports cover call volume, average handle time (AHT), missed calls, outbound call metrics, and agent activity. These reports can often be filtered by team, agent, number, and time period, and are exportable for further analysis in external tools.

Question 5

Is Aircall suitable for a small startup with only a few agents, or is it primarily for larger contact centers?

Accepted Answer

Aircall is designed to scale and is well-suited for businesses of all sizes, including small startups with just a few agents. Its cloud-based nature means there's no complex hardware setup, and you can start with a minimal number of users and easily add more as your team grows. The core features like call routing, IVR, and integrations are beneficial even for small teams looking to professionalize their phone communication and track performance from day one.

Aircall Website Full Guide (2026)

Introduction

Key Features

Use Cases

Streamlining Outbound Prospecting & Inbound Lead Q

Centralized Call Flow Management & Performance Ove

How to Use Aircall

Provisioning a New Business Line and Setting Up Ca

Aircall Alternatives

8x8

Grasshopper

Slack

Discord

About Aircall

Official Website

Video Mentions

Aircall Status