What Is Aircall Used For: Features, Reviews & Alternatives
Cloud-based call center software for sales & support.
Editorially updated Oct 5, 2025
The overview
What Aircall is for
1Core Capabilitie
- Virtual phone number provisioning (local, toll-free, international)
- Interactive Voice Response (IVR) menu builder
- Call queue management and routing rules configuration
- Agent availability status and browser-based softphone interface
- Call recording access and playback
- Warm and cold call transfer functionality
- Voicemail transcription
- Call analytics dashboard
2Specialized Workflow
- CRM/Helpdesk integration setup panel (e.g., Salesforce, HubSpot, Zendesk)
- Click-to-dial browser extension configuration
- Customizable business hours and holiday routing
- Team performance reporting export
- User and team permission management
- API key generation for custom integration
Who it helps
Useful ways to use Aircall
A practical path
Provisioning a New Business Line and Setting Up Ca
Navigate to the 'Numbers' section in the web dashboard. Click 'Add a Number,' select desired country/type (local, toll-free), and complete the purchase. Then, access the number's settings to build an IVR menu by adding prompts and routing options (e.g., 'Press 1 for Sales, 2 for Support')
External signals
Reviews & reputation
Aggregated review score
Users praise Aircall for its intuitive web interface, robust CRM integrations, and ease of setup for sales and support teams. Key benefits cited include improved call management efficiency and accessible performance analytics. Some feedback points to occasional call quality issues dependent on internet stability and a desire for more advanced customization options in IVR flows.
Quick answers
Frequently asked questions
1What are the typical latency or call quality issues I might encounter with a cloud-based VoIP system like Aircall, and how are they mitigated?⌄
As a cloud-based solution, call quality is highly dependent on your internet connection's stability and bandwidth. Common issues include choppy audio or dropped calls if your network is congested or has high packet loss. Aircall mitigates this by recommending minimum bandwidth per agent, supporting various codecs, and leveraging a global network of data centers. We advise using wired connections over Wi-Fi and prioritizing VoIP traffic on your network for optimal performance.
2Can Aircall integrate with our existing CRM or helpdesk system, and what's involved in the setup process?⌄
Yes, Aircall offers native integrations with popular CRMs like Salesforce, HubSpot, and Zendesk, as well as many others via its App Marketplace. Setup typically involves navigating to the 'Integrations' section in your Aircall web dashboard, selecting your desired platform, and following the on-screen authentication steps to connect the accounts. This usually grants Aircall permission to log calls, create contacts, and display caller information directly within your CRM.
3How does Aircall handle international calling and what are the associated costs?⌄
Aircall supports international calling to most countries, allowing you to provision local numbers in various regions and make outbound calls globally. Costs for international calls are typically pay-as-you-go, billed per minute, and vary by destination country. You can view detailed international calling rates directly within your Aircall account settings or on their pricing page. Inbound calls to your Aircall numbers are generally included in your subscription, though some toll-free numbers may have specific inbou
4What kind of reporting and analytics are available for supervisors to monitor team performance?⌄
Supervisors gain access to a comprehensive analytics dashboard directly in the web application. This includes real-time metrics like agent availability, call queue status, and live calls. Historical reports cover call volume, average handle time (AHT), missed calls, outbound call metrics, and agent activity. These reports can often be filtered by team, agent, number, and time period, and are exportable for further analysis in external tools.
5Is Aircall suitable for a small startup with only a few agents, or is it primarily for larger contact centers?⌄
Aircall is designed to scale and is well-suited for businesses of all sizes, including small startups with just a few agents. Its cloud-based nature means there's no complex hardware setup, and you can start with a minimal number of users and easily add more as your team grows. The core features like call routing, IVR, and integrations are beneficial even for small teams looking to professionalize their phone communication and track performance from day one.
Keep exploring