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What Is Lola.com Used For: Features, Reviews & Alternatives

Former corporate travel platform (Capital One).

Editorially updated Oct 25, 2025

Screenshot of Lola.com

The overview

What Lola.com is for

Lola.com provided a browser-first platform designed for businesses to manage their corporate travel programs end-to-end. It enabled employees to book flights, hotels, and rental cars within company policy, while offering administrators tools for policy enforcement, expense integration, and duty of care tracking through a unified web interface. The platform streamlined the complex process of business travel management, moving away from manual approvals and disparate systems.
Key features

1Core Capabilitie

  • Centralized flight and hotel booking portal
  • Configurable travel policy engine
  • Consolidated traveler profile management
  • Real-time itinerary access via web and mobile

2Specialized Workflow

  • Automated trip approval routing
  • Integrated expense system data export
  • Duty of care tracking dashboard
  • Negotiated corporate rate application

Who it helps

Useful ways to use Lola.com

01
Streamlining Corporate Travel Policy Enforcement
A travel manager utilizes the platform's web interface to define granular company travel policies, automatically applying them during the booking process. They review and approve any out-of-policy requests, ensuring budget adherence and compliance across the organization without manual intervention
02
Integrating Travel Spend with Expense Reporting
A finance administrator leverages the platform's direct integrations to automatically push booked travel data into their existing expense management system. This eliminates manual data entry for travel-related costs, simplifying reconciliation and accelerating month-end close processe
03
Self-Service Business Trip Booking
An employee logs into the web portal to independently search and book flights, hotels, and ground transportation that comply with company policy. They receive instant confirmations and access their complete itinerary, reducing reliance on administrative support for standard business trip

A practical path

How to use Lola.com

Initiate a New Trip Booking

Navigate to the web portal, sign in with your corporate credentials, and click 'Book a Trip' to begin searching for flights, hotels, or rental cars for your upcoming business travel

External signals

Reviews & reputation

AI aggregated
3.8/ 5

Aggregated review score

Lola.com was generally well-regarded for its intuitive web interface and robust policy enforcement capabilities, making corporate travel management more efficient for administrators and simpler for travelers. Users appreciated the integrated expense features and responsive support, though some noted occasional limitations in niche international booking options compared to traditional travel agencies.

Quick answers

Frequently asked questions

1How did Lola.com handle out-of-policy booking requests?

The platform automatically flagged bookings that exceeded defined company policies (e.g., fare class, hotel star rating, preferred vendors). These requests were then routed to a designated approver, such as a manager or travel administrator, for explicit review and approval or denial before final confirmation.

2What types of integrations were supported for expense management?

Lola.com provided direct integrations with leading expense management systems like Expensify, SAP Concur, and Certify. This enabled automated transfer of booking data, simplifying expense reporting and reconciliation for finance teams.

3Was there a mobile application for travelers on the go?

Yes, Lola.com offered companion mobile applications for both iOS and Android devices. These apps allowed travelers to view their itineraries, receive real-time flight updates, access support, and manage trip details directly from their smartphones.

4How did companies manage their negotiated rates with airlines or hotels?

Travel administrators could upload and manage their corporate negotiated rates, discount codes, and preferred vendor agreements directly within the platform's administrative settings. These rates were then automatically applied during the booking process for eligible travelers, ensuring cost savings.

5What happened to existing bookings and data after Lola.com ceased operations?

Upon its shutdown, Capital One provided clear instructions to customers regarding the completion of existing bookings, access to historical data exports, and guidance for transitioning to alternative corporate travel management solutions to minimize disruption.

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