Question 1

What OCI services are currently available on Oracle Cloud@Customer?

Accepted Answer

Oracle Cloud@Customer supports a growing portfolio of OCI services, including Compute, Storage (Block, File, Object), Networking, Identity and Access Management, and key database services like Exadata Database Service, Autonomous Database, and MySQL HeatWave. The exact availability depends on the specific Cloud@Customer offering (e.g., Exadata Cloud@Customer, Dedicated Region Cloud@Customer).

Question 2

How is Oracle Cloud@Customer priced and billed?

Accepted Answer

Cloud@Customer operates on a subscription model, typically involving a base infrastructure fee for the hardware and managed services, plus consumption-based billing for the OCI services you provision and use on that infrastructure. Billing is integrated with your standard OCI tenancy, providing a unified invoice for both public cloud and on-premises OCI usage.

Question 3

Can I integrate my existing on-premises identity management systems with Cloud@Customer?

Accepted Answer

Yes, Oracle Cloud@Customer leverages OCI's Identity and Access Management (IAM) service, which supports federation with existing enterprise identity providers like Microsoft Active Directory or Okta via SAML 2.0. This allows you to manage access to your on-premises OCI resources using your existing corporate identities and authentication mechanisms.

Question 4

What are the data residency guarantees for services deployed on Cloud@Customer?

Accepted Answer

Services deployed on Oracle Cloud@Customer are designed to keep all customer data within your specified on-premises data center. Oracle manages the infrastructure, but customer data never leaves your premises unless explicitly configured by you (e.g., for backup to a public OCI region). This architecture is critical for meeting strict regulatory and compliance requirements.

Question 5

How does Oracle handle maintenance and upgrades for the Cloud@Customer infrastructure?

Accepted Answer

Oracle provides full lifecycle management for the Cloud@Customer infrastructure, including hardware maintenance, firmware updates, and OCI software patching. These operations are performed remotely by Oracle, often with customer-defined maintenance windows, ensuring the infrastructure remains secure, up-to-date, and highly available without requiring customer IT staff intervention for the underlying cloud stack.

Oracle Cloud@Customer Website Full Guide (2026)

Introduction

Key Features

Use Cases

Deploying Compliant Application

How to Use Oracle Cloud@Customer

Access the OCI Console and Select Tenancy

Oracle Cloud@Customer Alternatives

Oracle NoSQL Database

Oracle Dedicated Region Cloud@Customer

Oracle Networking Cloud

Oracle Base Database Service

About Oracle Cloud@Customer

Official Website

Oracle Cloud@Customer Status